My commitment to you
I deliver results, as evidenced by the Victoria Board MLS® Sales Awards achieved in 2016, 2015 and 2014 (Gold), 2013 and 2012 (Silver), and 2011 (Bronze). In the past four years, I have been the #1 REALTOR® in the Salt Spring Island Pemberton Holmes office, and the results have made me the top realtor (by $ volume) on Salt Spring in 2016. In 2016, I was the #3 realtor among all agents in the PH organization.
For sellers, I know how to market homes and will devote the time and effort necessary to achieve a positive outcome. For buyers, I will help you find your unique slice of paradise, suited to you and your needs. Clients benefit from my background, which includes journalism, 30+ years of marketing, communications and business management. And beyond that, I love the product – Salt Spring Island!
I think you'll like working with me. Besides my enthusiasm for Salt Spring Island, I have a lot of energy. I think you'll find me to be positive, honest, knowledgeable, and responsive.
My clients recognize that I'm very serious about client service. For me, this is not just a tired cliche – I really mean it and I deliver on that promise.
I have an MBA and the Canadian Securities Course, which just make me that much more savvy and analytical about real estate. I don't strive to be the biggest REALTOR® on Salt Spring Island - just the best, from my clients' perspective.
Hobbies? Taking care of my dog (and cat), photography, sailing when I can, scuba diving (warm water only)... playing bridge, reading, writing. For more information about my background and qualifications, please feel free to contact me.
"Thank you for making the selling of our home go so smoothly. Your professionalism and added touches made for an easier move after 24 years in our home." Karen and Brian Hartley
"Susan was our agent for the sale of our mother's house, a complicated and emotional business. Her assistance went far beyond what is normally expected of a realtor ... from the initial assessment to the final closing, she was helpful, sensitive, efficient and stalwart. The legal issues were complicated, the transaction more involved than expected, but Susan was persistent, supportive, and helped with everything. In less than three months, we got the price we hoped for. It really was a pleasure to work with her."
- Rosalynn and Rob Voaden (Sellers 2015)
"Exceptional photography and marketing skills."
"I am very happy I chose Susan as my realtor. As soon as I met her, I was impressed by her confidence, enthusiasm and knowledge in Saltspring's real estate market. Her exceptional photography and marketing skills put my home 'front and centre', immediately generating action. Through her diligent attention to detail, my home sold favourably in a buyer's market."
— Lise F.
"Energetic, warm, encouraging, and responsible every step of the way."
"From our first meeting to the conclusion of the house sale, within a very short time, she was professional, enormously helpful and supportive, with great attention to detail (including "perfect staging") and constantly available for consultation. She was energetic, warm, encouraging and responsible every steps of the way. We highly recommend Susan to anyone interested in buying or selling a property. You will be delighted."
— Sharon and Barry C.
"We couldn't be happier."
"Thank you for helping us make the selling and buying of our properties so effortless. We couldn’t be happier!"
— Brian and Karen B.
"Diligent, efficient and persistent"
"Susan de Stein is a highly professional realtor - diligent, efficient and persistent. Her love of Salt Spring and its welcoming, vibrant community is evident in the enthusiasm and confidence with which she shows its listed properties. We enjoyed her sense of humour and were grateful for her determination to find us the ideal home, which, thanks to her competent negotiation, she did. Thanks to Susan, we are now very happily settled here and more than pleased to have her as a neighbour and a friend."
— Jane M. and Geoff D. (Buyers 2014)
"Great marketing skills…"
"Susan possesses great marketing skills which include, but are not limited to, her presentation, photography, graphics and writing. We found her to be hard-working, diligent in all respects, and dedicated and responsive. Highly recommended for her solid professional advice and performance."
— Liz and Bob F. (Sellers 2014)
"She just gets it done"
"She is many good things, but best of all – she just gets it done. There’s nothing better you can say than that!"
— Louise H.
"Insightful, honest, conscientious and hard-working…"
"From the moment I met Susan I felt a connection. She is insightful, honest, conscientious and extremely hard working, I am truly amazed what lengths she will go to accommodate her clients. Susan's talent in photography also goes a long way to enhance her listings. I would absolutely recommend Susan to anyone who was in the market to buy or sell on Salt Spring Island. She is the ONE."
— Wendy S.
"We cannot imagine a better realtor"
"Of all of the realtors we have worked with in Vancouver and on Salt Spring over the past 33 in years, Susan de Stein was BY FAR the best. Susan has all of the qualities of a successful realtor... she is very personable, she is well educated with experience in the world of business and finance and she is dedicated, honest, hard working and detail oriented. From the very beginning Susan worked hard on our behalf, starting with the excellent photographs she spent hours taking on our property. She prepared a comprehensive information binder and provided up to date feature sheets for prospective buyers. Susan was always available to answer questions we had and kept us informed at all times with feedback from realtors and buyers after every showing.
"She is knowledgeable about the market on Salt Spring and is highly respected by other realtors. Our property sold quickly in a slow market and Susan facilitated the process very professionally every step of the way. Susan seemed to really care about doing a good job for us and we cannot imagine a better realtor. We would highly recommend Susan to both buyers and sellers of real estate....she goes above and beyond for her clients and does it with a smile on her face!"
— Ron and Pam C.
"Susan is the gold standard for someone you would want to help you in your all-consuming decision to purchase real estate. This lady offers sound advice, actively pursues your needs and her follow up is truly awesome. Consider this note is from someone who has always viewed real estate agents cynically. We would always want Susan to have our backs!"
— Myke and Paddy M.
"From the minute I met Susan, I knew she was going to be the right realtor for us. Ethical, respectful, down to earth, and energetic, are all words that immediately came to mind. She was a great listener and took the time to really get to know the property and its attributes, both apparent, and not. We always felt like we were her absolute top priority, and she continually kept us informed by phone and email with each new development, as well as answering our numerous questions every step of the way. I was constantly and happily surprised by how much personal attention she gave us.
"Susan did everything in her power to assist us to sell our house in a buyers market, was able to give us frank and realistic advice during the negotiations, and in the end, our house sold in less than a month. Susan has boundless energy and enthusiasm, as well as a healthy dose of realism and real estate knowledge, and I would absolutely recommend her to anyone buying or selling. It isn’t easy to entrust your "family home" to a professional, but Susan very quickly won our trust, and became "one of us". It was an absolute pleasure to work with her."
— Gillian F.
"You're the best!"
— Sam K. (Seller and Buyer 2011)
"She is an "Agent Extraordinaire". Susan represented us through our rather protracted efforts to buy a home on Salt Spring Island. It seems quite reasonable to suggest that, had we used any other agent, we would still be battling to close a deal on our preferred property.
"The trouble with that statement is that is totally understates the absolute investment Susan made on our behalf. As overseas purchasers (not just off-island, but half a world away) it was important to us to trust that our agent would be able to handle every aspect of the negotiation and transaction on our behalf. Susan not only handled it, but exceeded our expectations and aspirations at every stage of the process.
"Susan showed us that it is quite possible to handle business expediently in a professional, efficient and tenacious manner, whilst at the same time being utterly sympathetic and empathetic to all parties involved. She didn’t just go the extra mile, she crossed oceans for us. She is an extremely thoughtful and generous person, and deserves nothing but success in both her business and personal ventures."
— Dee and Duncan T.
"The house that had everything I wanted came on the market, and within 24 hours, Susan had emailed me about it and the next day we went to see it and I made an offer! There were people lined up behind me for this highly desirable property so it was essential to be the first showing and act.
"I chose Susan as my listing realtor partially because I saw that her listings sold quickly, including one in my neighbourhood. She got my house on the market within days of my purchasing my new home and helped me stage and prepare my home for showings. She kept me informed of market activity in my category and helped me make the right pricing decisions. "If you want an honest, hardworking, and knowledgeable realtor who will exceed your expectations, then Susan is the one to choose. She really DOES go the extra mile."
— Karen H.
"Thank you for everything Susan. You are quite simply the best agent a person could hope for... a pleasure to do business with from the word go. And I know we weren't the easiest customers."
— Patrick M.
"We kind of lucked into having Susan as our real estate agent and what good luck it was! On short notice Susan arrived fully prepared; during that first whirlwind trip and subsequent trips to Salt Spring Island she went above and beyond in helping us in the search for our new home. Super efficient, knowledgeable and conscientious on all fronts we were delighted to have such a crackerjack working for us. We would not hesitate to recommend her!"
— Shelly B. & Joel S.
"She is a conscientious and successful realtor… very perceptive, has excellent communication and social skills, and has a great sense of humor. Her sound knowledge of the Salt Spring real estate market enabled her to come up with a price that was fair, yet also encouraged potential buyers. Susan's photography and computer skills enabled her to produce a pamphlet that greatly enhanced our house and property. Her attention to detail is superb. We also appreciate how she analyzes the market and compares houses of similar size and age, what has sold and what is on the market currently, so one has a good idea of the current trends of the Salt Spring real estate market."
— Jim and Linda M.
"If I were only allowed one word to describe Susan, it would be "DEDICATED": dedicated to understanding your financial wishes, to personally photographing the main selling features of your home, to presenting and marketing your home to the public, with a creative approach. If you believe spirit, experience and dedication sells homes – just call Susan."
— Bert S.
Contact info for these and other references is available on request.